PSCHR Financial Policy
We encourage you to read the following policies for payment, financing, and cancellation before scheduling your procedure. Please contact us at 757-873-3500 with any questions.
Cosmetic consultations are complimentary.
Insurance and Reconstructive Consultations
If you are seeking a procedure that involves billing and pre-authorization through your insurance company, your specialist co-pay is due the day of your initial visit. If your co-pay is not collected the day of your initial visit, you will get a bill in the mail from us.
The proposed surgeon’s fee will be valid for 90 days from date of consultation. All other fees are subject to change at any time.
Deposit to Schedule Surgery
A non-refundable scheduling fee is required at the time of scheduling your surgery or non-invasive procedure. $500 will be due in order to schedule your procedure and will be applied toward your surgery balance. The balance will be collected 3 weeks prior to your surgical procedure (usually the day of your pre-operative history and physical). If you choose to cancel your surgery for any reason before your pre-operative history and physical, this fee is non-refundable. If you decide to cancel your surgery for any reason after your pre-operative history and physical, (unless you are not cleared for surgery by an outside Physician and cannot reschedule), this fee is still non-refundable. If surgery is cancelled less than 3 business days prior to surgery, this fee is still non-refundable AND the operating room, and anesthesia fees will not be refunded.
All payment for cosmetic procedures is due and payable 3 weeks prior to surgery. Payment can be made in the form of a certified check made payable to PSCHR, cash, Visa, Discover, American Express, MasterCard or a supported financial company such as Care Credit.
The balance due for non-invasive or minimally invasive procedures (Bodytite, Facetite, CoolSculpting, Ulthera and Cellfina) is due 3 weeks prior to the procedures, OR as discussed with your patient counselor.
The benefits paid by insurance companies for plastic surgery vary greatly from carrier to carrier and plan to plan. Therefore, we make every effort to determine in advance if insurance coverage exists. We ascertain the projected insurance payment and the required co-payment. We do this because we believe you need to be as informed as possible before surgery. We know you realize that you are ultimately responsible for the full payment of your account, but we have found that our knowledge and experience can be an important factor in assisting you to collect your maximum benefits.
We understand that a situation may arise that could force you to postpone or cancel your surgery. Please understand that such changes affect not only your surgery but other patients as well. If you need to cancel your surgery after your History & Physical but more than 6 days before surgery, you are entitled to a full refund, less any surgery deposit made. Should you find it necessary to cancel your surgery after your History & Physical and 3 business days or less before surgery, you will be penalized any surgery deposit made, as well as the operating room fee and anesthesia fee.
From time to time as an executive and discretionary measure, fees may be waived to assist patients in achieving their goals, and this in no way indicates an admission of negligence or sub-standard care. Very often, the surgeon and patient agree that a revision is needed and the surgeon will waive his fee. When anesthesia is needed for a revision, the patient is usually responsible for the anesthesiologist’s fees. Implant costs when the patient desires to be bigger are the patient’s responsibility. Consideration of waived fees for revisions requires you keep all postoperative appointments and that you demonstrate that postoperative instructions were followed.